We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
**Resizing**
I'll resize any ring or bracelet with the exception of Ash Rings. Just email me with the size correction you need and we'll get it sorted — please contact me before sending anything back.
Resizing is $30, or free if the sizing mistake was mine. If you've registered your piece at dab-forge.com, you get 20% off all resizing, refinishing, and repairs for life. You cover shipping
**Returns**
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, in its original packaging.
Engraved rings and bracelets can be returned, but a 20% restocking fee applies and is non-refundable. Every engraved piece is made to order with your text and can't be resold as new unless I rework
Ash Rings are non-refundable unless the mistake was mine. If I sent the wrong item or there's a defect on my end, I'll make it right at no cost to you.
**How to start a return**
Email me at DougB@dab-forge.com before sending anything back. Items sent back without arranging the return first will not be accepted.
Send returns to:
Doug Bateman
31 Cumberland Ave.
West Deptford, NJ 08086
**Refunds**
Once your return arrives, I'll inspect it and let you know it's been received. If your return is approved, I'll initiate a refund to your original method of payment right away. The credit will appear within a certain number of days, depending on your card issuer's policies.
**Shipping**
You are responsible for paying your own shipping costs for returning your item, and original shipping charges are non-refundable. If the return is due to my mistake — wrong item, damage in transit, or a sizing error on my end — I'll make it right at no cost to you, including return shipping.
**Contact Us**
If you have any questions about our refund policy, email DougB@dab-forge.com and I'll take care of you.
